CREAR UN TICKET PARA SUPPORT/PRODUCT

ALWAYS Create a SEPARATE ticket for product:

1. The subject must include the turn ID

2. In the body of the email, please add the turn ID again, explain the issue and request product to please review the case

3. We must put our email in the Contact field, no the email of the team member we are assigning the ticket to, that will be set up in the Group - Agent fields

4. Please do not use "Other" as type - We must use Turn Technical issue if its an error that needs to be fixed and, if any other type of request, let's use Turn Internal Requests as type

5. If the ticket is related to more than one Turn ID that are for different partners, let's use Turn Technologies as partner, not N/A

6. Assign the ticket to Product- Screening team, without agent (instruction changed on 01/31)

7. WE CAN NOT FOLLOW UP ON THIS, we need to wait until Product responds (we can reach out Rebecca for an update).

8. Nunca contactar a un ingeniero directamente, ni incluirlo en una nota, ticket, o slack channel/ We cannot contact engineers directly nor include them in a FD note or slack them. 

9. Registrar el ticket: https://docs.google.com/spreadsheets/d/1VpnJ-7FzUGS_PgrUh6l5TgTI5HeOem6QqYitINlTJ7Y/edit#gid=0