PRE-ADVERSE ACTION PROCESS  

1. The compliance agent will receive a ticket in Freshdesk with the title “Pre-Adverse Notice - Partner Name - Turn ID”

2. In order to send the Pre-Adverse Action letter, the Compliance Agent will do the following:

• Open the ticket and click on the Turn Admin link

• In Turn Admin is necessary to verify the next information:

That the Profile Status is: pending_first_ notice

That the Adverse Status is:  pending_first_notice

Zip Code, City, and State are shown

We have the reject reason

• IMPORTANT: If the applicant resides in  Los Angeles or New York City, please assign the ticket to Jimena specifying the city in the ticket notes.

• The above applies ONLY for CRIMINAL records. If the rejection reason is due to an MVR hits Compliance agent should proceed by sending the PAA letter.

• Click on “Pre- Adverse Notice”

*NOTAS MUY IMPORTANTES:

• The compliance agent will always review that the information is correct and includes all the attachments.

•  Also will review that the rejection reason is correct, if not, it’s necessary to do the following:

-  Click on “edit note”

- Insert the reject reason, if we don’t have it, insert “Does not meet company standards.” (ESTO NO APLICA PARA EL PARTNER RINSE - MVR ONLY)

• Click on “Save”. Make sure the rejected reason is saved correctly.

• Finally, click on “Send Preadverse”

• Back to the ticket in Freshdesk and fill the properties:

Tag: Sent

Turn Id: 

Status: Resolved

• Click on update to save the information.

• Once the Pre Adverse Action letter was sent a new ticket will be created.

• Search the Adverse Action Notice ticket in Freshdesk and open it.

• The Adverse Action Notice Ticket will look like this:

• Fill the properties as follow:

Tag: Pending / LA (Los Angeles) or NYC

Partner Name

Turn ID

Status: Closed

Follow up Date 

Agent

• Click update for save the information.