RESOURCES

Internal Knowledge Base

https://turnhq.freshdesk.com/support/solutions/43000371104 

Zip codes

https://www.unitedstateszipcodes.org/

FCRA Local Statutes

https://drive.google.com/drive/folders/1iEG0esZ_-aPaEq5cR48YB90DM20qPJe7 

Compliance Sheet

https://docs.google.com/spreadsheets/d/1X6wv3n1rlBpZyKHGd4Lqb9_omblPK5nG84XgoeqG7vs/edit#gid=0

Partners with fountain

https://data.heroku.com/dataclips/sxcpjinhnkvoxaanobtirzjohlmp 

State abbreviatiohttps://data.heroku.com/dataclips/sxcpjinhnkvoxaanobtirzjohlmpns

https://www.ssa.gov/international/coc-docs/states.html

Trainings

https://drive.google.com/drive/folders/159yelYnKYwlXwfpi90In3-5GId6jQSRe 

Turn Developer Platform

https://dev-turn-website.herokuapp.com/developers/documentation/#Education-Verification 

SMS and Voicemail Scripts https://docs.google.com/document/d/1dmjJgI1AZ6uS7UoVCGCunVRBCnXF-usmpSmZkl9qcIM/edit?ts=5ebdafbe

IEI

https://innovativedatasolutions.com/

Username: 21579

Password: Z5sbU@@4Q5C2HxC

Dexter

https://www.dexterbd.com/default.aspx

User: turntech

Password: 71W$62zj

OIG

https://www.oig.hhs.gov

SAM (Exclusions)

https://sam.gov/content/exclusions

WSS

https://fuseos.net/login

COMPASS

https://www.imvrs.com/members.htm

Username: Server01

Client Code: D2936

NEW VENDORS INFOPOINT & ARMANTEK

Cuando estén adjudicando y les haga falta alguna pieza de información, hay que revisar los reportes del vendor antes de pedirlo a WSS.

TX = Infopoint

FL = Armantek

Cook = Hasta el momento, es el único runner del cual no tenemos acceso al docket. (pedir a WSS)

Un Estado diferente = Preguntar en el chat correspondiente

How to confirm if a county check was requested and under what vendor in FLASK:

• Go to Flask

• Click on County Criminal - County Criminal Report

• Search by Turn ID

INFOPOINT

Google sheet: InfoPoint

https://secure.infopoint-research.com/login.cfm

Username: Turntech

Password: Turn2022!

How to Look Up on InfoPoint's page:

• Login to InfoPoint’s page

• Click on “Look-Up” on the upper right corner

• Search by “Subject's First Name” and “Subject's Last Name”

• Finally click on “Search”

Infopoint training: 

Passcode: Ed^i2mz?

https://us06web.zoom.us/rec/share/CPrqtuJOpZ758v8eOb-gmaso6dw4AlmoXogq3WW8wXvGpjIU40u3LTf3wkL-BJV6.v4sDUJdMnvt8HIhn

ARMANTEK

Google sheet: Armantek

Prefix for Armantek dockets - https://api.courtdex.com/

Obtener link para tener acceso a el docket de Armantek:

• Go to Flask

• Click on Criminal Record

• Click on County Criminal Record

• Buscar con el Turn ID

• Eccontrar el criminal record que queremos consultar

• Ir a la columna ”Docket”

• Extraer el link 

• Finalmente armar el link con el prefix + el link extraido de Flask

• Pegalo en tu navegador y de manera inmediata te dara acceso al docket

• Una vez que tengamos la disposition, vamos a modificar el criminal record desde Flask para mostrar la dispotion en los criminal records de Partner Dashboard.

• Ingresar toda la info en el Google sheet for the record

DAILY CHECK PROCEDURES

1. When to use a Daily Check ticket type:

1. This Ticket Type should never be used for Disputes

2. When an agent is following up on information requested to a third party, internal or external.

1. How to use a Daily Check ticket type:

1. When information has been requested to a third party the agent must:

   1. Change the ticket type to Daily Check

   2. Close the ticket.

   3. Notate the original ticket type using a private note.

2. The ticket will automatically reopen every 24 hours for the agent to review:

   1. If the information by the third party has been provided, then resolve the ticket and classify it with the original type (Review, PAA, AA).

   2. If the information has not yet been provided, leave a note with Reviewed and close the ticket.

RECORDS AUDIT LAST NAME TICKETS

1. Before resolving any Compliance Review ticket, the Compliance Agent will check on Freshdesk if there is a "Records Audit: Last Name" ticket related.

2. If so, the Compliance Agent will close the ticket using the ticket type "daily check" until Rodolfo and Jimena resolve the "Records Audit: Last Name" ticket.

3. Once the "Records Audit: Last Name" ticket has been resolved, Rodolfo and Jimena  will post it on the complicance_reviews channel, and then Compliance Agent will proceed to adjudicate the background check report.

4. Keep in mind that this applies for all our partners with “Compliance Review”.